It is important that everybody gets the opportunity to make their point of view. Often people are reluctant to verbalise what they want and as a result of this they don’t get what they want. Having a third party trained in conflict resolution gives all those participating the chance to have their views heard and their needs met.
When people feel under attack, misunderstood and victimized their judgments can become clouded. Sometimes leading to them becoming fixated on winning and forgetting what is best.
For conflict resolution to be successful one of the key elements is listening. This can be difficult for a variety of reasons for example there is one party that is dominant or another party perhaps has a lot to get off their chest. Our conflict resolution services are successful because we know how to manage the dynamics between parties and ensure everybody has an equal amount of time to speak and be listened too.
When communication has broken down and informal agreements are no longer working it is necessary to put something new in place. This is often difficult as we like to hold on to what was and change can be hard to deal with. Communication is most effective when those engaged demonstrate patience, self-control and empathy. This can be difficult if it is a work, family or civil dispute or you are connected to someone in some type of way, having a conflict specialist to support in this is invaluable as it can make sure that your point of view is heard clearly whilst ensuring communication with all those involved is as productive as possible.
A balance must be established between parties so that their interests are heard and met in order to find a mutual agreement that is acceptable to all those engaged.
When alternative conflict resolution is utilised there can be many benefits.
Saves time and money
Less time off work
Puts parties in control of the solution
Recognises and focuses on the issues that are important
Allows for flexible and creative solutions
Can repair and preserve relationships through effective communication
Can reduce the stressfrom time and cost
Sessions are private and confidential
It is reported that participants have a high satisfaction level when engaging in an ADR process
All of our family mediators are registered with the Family Mediation Council.