What is disability mediation?

Disability Mediation is a process by which an impartial, trained mediator, who specialises in disability, facilitates a conversation between two or more parties in an effort to resolve any issues. 

The process is confidential, creating an environment that is safe for people to speak openly. The process is also voluntary empowering participants as they chose to attend. 

Our disability mediators ensure that both parties have equal amounts of time to air their views and concerns.

Why use Centre for Resolution’s disability mediation service?

Our mediators have years of experience in working in the field of disability and are trained to the highest standards in mediation. They combine these skill sets to ensure the mediation process is one that is as stress free as possible. With our knowledge all parties that engage in the mediation process do not have to worry about explaining disability. We understand policy, equality, disability and how it can impact, from everyone’s perspective. 

Disability can sometimes be a difficult conversation for example between an organisation and an individual and this process can help these conversations to take place. A common factor for disputes between individuals is a breakdown in communication, but with our experts we will help you to navigate these difficult conversations. Our mediators use a solution’s focused approach, in order to find common ground and ultimately a resolution. 

There are many benefits to using mediation in disability related matters for example:
  • Mediations are mostly completed within one day. 
  • Can be a preventative to litigation and can save money.
  • Reduces the time being spent on grievances or complaints. 
  • Makes those engaged feel listened to and valued.
  • Can repair broken relationships.
  • Parties agree the outcome not the courts.
  • Can reduce the risk of negative publicity. 
  • Ensures best practice surrounding the Equality Act 2010.

Areas we can help you with:

  • Workplace disputes 
  • Transport dispute
  • Access disputes
  • Guide dog refusals
  • Discrimination
  • Education
  • Reasonable Adjustments
  • Family 
  • Housing
  • Health and Treatment
What people have said about our disability mediation service....

''I am a totally blind client of Centre for Resolution and it was so refreshing and reassuring to not have to explain to the mediator why something was difficult or impossible for me to do, as he too was disabled, so had an in-depth understanding and empathy of the details of the case.''

''When you know you have been treated unfairly, it is easy to get emotional, however the calm demeanour of the mediator positively influenced the atmosphere during the mediation.''

''I found the mediators ability to put me at ease and empathise with my situation remarkable. The mediator was a great listener, took pride in his work and was very professional.''


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