Disability Mediation

What is disability mediation?

Disability Mediation is a process by which an impartial, trained mediator, who specialises in disability, facilitates a conversation between two or more parties in an effort to resolve conflict.

You may be an individual or employee who feels they have been on the receiving end of discrimination due to disability or you may be a service provider or employer who has been accused of discrimination.

The process is confidential, creating an environment that is safe for people to speak openly. The process is also voluntary empowering participants as they chose to attend.

Our disability mediators ensure that both parties have equal amounts of time to air their views and concerns.

Why use Centre for Resolution’s disability mediation service?

Sometimes people with disabilities don’t feel confident enough to speak about or disclose their disability.  Sometimes employers and service providers are hesitant as to how to broach a conversation with a person who has a disability, as it can be a sensitive issue.

Our mediators have years of experience in working in the field of disability and are trained to the highest standards in mediation. They combine these skill sets to ensure the mediation process is one that is as stress free as possible. With our knowledge all parties that engage in the mediation process do not have to worry about explaining disability. We understand policy, equality, disability and how it can impact, from everyone’s perspective.

Mediators that specialise in disability can ask more accurate questions and get to the bottom of problems much quicker than those who are not trained in this field. This not only saves time and money but also ensures that we focus on the solutions that are available. Ultimately this will reduce the levels of stress, anxiety and frustration attached to conflict.

Engaging with a disability specialist mediation provider ensures a better success rate than working with a provider that doesn’t specialise in disability.

Disability mediation guarantees a fairer process for all those involved.

Disability can sometimes be a difficult conversation for example between an organisation and an individual. This process can help these conversations to take place. A common factor for disputes between individuals is a breakdown in communication. Our experts we will help you to navigate these difficult conversations. Our mediators use a solution’s focused approach, in order to find common ground and ultimately a resolution.

It can sometimes take a year to be provided with a court date and further years if a court case is appealed. Mediation offers a much more time effective way in resolving conflict. When people wish to carry on with their lives or business, mediation could be a more appropriate process to engage in, especially when time is of the essence.

There are many benefits to using mediation in disability related matters

Most mediations can be completed in one day, can be a preventative to litigation and can ultimately save time and money compared to other forms of dispute resolution or disciplinary procedures.

In some cases mediation can restore broken relationships and make them healthier going forward. In the event that the mediation is going to bring a relationship to a close, the process allows this to happen in an amicable fashion.

Parties that mutually agree their outcomes are usually much more satisfied with the results than those who have the outcome imposed on them by a third party. This has an additional benefit as parties are then more likely to keep to the agreement as it is sustainable in both party’s lives. When the courts decide an outcome the agreement isn’t always practical or morally acceptable. This often leads to the agreement not being upheld. From our experience outcomes from mediation often stand the test of time as each party decided on an agreement, which was viable.

This form of dispute resolution can also reduce the risk of negative publicity and ensures best practice surrounding The Equality Act 2010.

Individuals, employers and service providers have reported that they feel more understood, listened to, respected and empowered once they had engaged in our disability mediation.

Areas we can help you with:

  • Education
  • Reasonable Adjustments
  • Family
  • Housing
  • Health and Treatment

 What people have said about our disability mediation service…

“I am a totally blind client of Centre for Resolution. It was so refreshing and reassuring to not have to explain to the mediator why something was difficult or impossible for me to do, as he too was disabled. He had an in-depth understanding and empathy of the details of the case.” – Sally R.

“When you know you have been treated unfairly it is easy to get emotional, however the calm demeanour of the mediator positively influenced the atmosphere during the mediation.” – Rebecca S.

“I found the mediators ability to put me at ease and empathise with my situation remarkable. The mediator was a great listener, took pride in his work and was very professional.” – Nick P.

How to take your case forward

To let us know of your case you can contact us via email, phone or the contact form below.

A mediator will then be assigned and they will try to contact you within 5 working days. We will then find a suitable time to discuss your enquiry. We welcome all questions you may have about the process.

The mediator will make a decision as to whether your case is suitable for mediation. The mediator will then meet the parties separately before engaging into a joint mediation session. This is so an agenda can be formed for the joint session and will ensure that the mediation runs as smoothly as possible. This can take place over the phone if parties wish or it is more convenient. This is a great opportunity for each party to discuss their current concerns.

Your designated mediator will arrange a time and venue that is appropriate to all for the joint mediation session to take place. In the event that parties do not wish to jointly mediate you can enter into shuttle mediation. Shuttle mediation is when parties mediate in two separate rooms and the mediator would go back and forth to each room.

If you have any questions about our mediation service and how it may work for you please contact us.

Frequently Asked Questions

Does disability mediation biased the process towards the person with a disability?

This question is often asked especially by individuals who don’t have a disability. They perhaps feel that this process is biased towards the person with a disability. Usually this is due to the mediator having expertise in disability. It is quite the opposite, having a specialism in disability ensures the process is fair for all. The mediator is able to ask specific questions to all parties concerned surrounding disability. A mediator with no experience in disability would be unable to ask these questions. The mediator remains impartial at all times throughout the mediation.

What expertise do disability mediators have?

Our disability mediators have backgrounds in disability delivering disability awareness courses throughout the UK. All of our mediators regularly attend training, seminars and workshops to ensure they are up to date with best practice surrounding disability. In addition to this, our mediators have attended training to the highest level of mediation as well as being assigned to regulatory bodies within the field of mediation.

What is the cost of Disability Mediation?

The cost of Disability Mediation is dependent on the location where the service will be delivered. For more information please visit our Fees page.

Logo Disability Rights UK
Logo Disclosure and Baring Service approved
Logo College of Mediators Affiliated Organisation

All of our professionals are DBS-checked.

Disability Awareness Training Mediation Skills Training

Do you have any questions about our services?